Eligibility
To qualify for a return or exchange, your item must meet the following conditions within 30 days of receiving your order.
Unused & Unworn
Items must be in their pristine, original condition with all luxury tags attached.
Original Packaging
Products should be returned in their original, undamaged packaging and boxes.
Proof of Purchase
A valid order number or digital receipt is required to authorize the process.
Non-Returnable Items
- Personalized or monogrammed accessories
- Items marked as "Final Sale"
- Damaged or altered products (unless damage occurred during shipping)
How to Initiate
1. Contact Us
Email us at luxurygradeofficial@gmail.com with your order number and reason for return/exchange.
2. Return Authorization
We'll provide a Return Merchandise Authorization (RMA) number and detailed shipping instructions.
3. Ship Your Item
Securely pack the item in its original box and ship it to our designated luxury atelier return address.
4. Processing
Once received, our team will inspect the item and process your refund or exchange within 5-7 business days.
Refund Options
Refund
Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.
Exchange
If you'd like a different size, color, or style, we'll reserve your requested item and ship it immediately once the return is verified.
Return Shipping
Customer-Paid Returns
You are responsible for return shipping costs securely via a tracked service, unless the return is due to a defective or wrong item.
Free Return Label
For defective or incorrect items, we will provide a complimentary prepaid return shipping label.
Damaged or Wrong Items?
Priority Resolution
If your order arrived damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue. We'll arrange a replacement or refund at no extra cost immediately.