Shipping Policy
Processing & Delivery
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a notification with a tracking number when your luxury item has shipped.
- Standard: 3-5 business days ($5.99)
- Express: 2-3 business days ($12.99)
- Overnight: 1 business day ($24.99)
- Complimentary Shipping on all orders over $100.
International Shipping
We deliver globally. International orders may be subject to customs fees, import duties, and taxes which are the responsibility of the customer.
- Canada & Mexico: 5-10 business days
- Europe: 7-14 business days
- Asia & Australia: 10-21 business days
Returns & Exchanges
Return Policy
We accept returns within 30 days of purchase for most items in new, unused condition with original packaging and tags attached. Final sale items are not eligible.
Exchange Policy
Exchange items for a different size or color within 30 days. Difference in price will be charged or refunded accordingly.
The Refund Process
Initiate a return through our portal. Once received and inspected at our atelier (3-5 business days), refunds are processed to your original payment method. Please allow 1-2 billing cycles for it to appear.
Privacy Policy
Information Collection & Use
We collect essential information (name, email, shipping address) to provide and fulfill your orders. Your data is used exclusively to enhance your shopping experience, process transactions, and communicate updates.
Data Protection & Security
All transactions are secured via SSL encryption. We never store full credit card details on our servers. Your privacy is paramount; we do not sell your personal data to third parties.
Terms of Service
By accessing the Luxury Grade boutique, you agree to our terms of service.
General Terms
We strive to display accurate product colors and descriptions, but variations may occur. We reserve the right to limit quantities or discontinue products without notice. Luxury Grade's total liability for any claim shall not exceed the amount paid for the product.